Fontaine d'eau extérieure automatique pour chien
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ORDER CONFIRMATION
After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.
SHIPPING
Express delivery areas: Global
Shipping logistics providers:DHL,UPS,THT,FedEX,Wanb and EMS,YunExpress,Yanwen,CJ Package
We try our best to process all orders within 48 hours of receipt, but it can take longer during peak periods (holiday seasons, big sales, etc...).
You'll receive a notification email with a tracking number once your order has shipped out.
SHIPPING METHOD SHIPPING TIME SHIPPING COSTS Standard Shipping
Within 7- 20 business days
Free of charge Express Shipping Within 3-10 business days $9.99 USD Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
TAX
All items sale on topspet.com are included taxes and dues, if you meet any problem on purchasing, please freely reach us at support@topspet.com, we will be here for you any time.
TRACKING
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website after 24 hours.
Once they arrive in your country, your local postal services take over. This means you'll be able to track your parcel on your local postal services' website with the same tracking number. If the tracking shows that the parcel couldn't be delivered for any reason, please contact your local post office first, to have further details. Since they are handling your parcel, they would be able to give you information that we don't have.
If you have any trouble tracking your parcel, please email support@topspet.com. We’d be happy to help you out!
Please note that tracking is active during 60 days so we won't be able to do anything to help you if you contact us after this period.
DELIVERY
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately email support@topspet.com within 3 business days after receiving shipping.
If your order has been damaged during transit, please get in touch with us promptly, by sending us a picture.
If possible, please record any issue concerning the delivery (damaged/soaked package, torn/bended products...) to the carrier when you receive your order.
CHANGE MY SHIPPING ADDRESS
If your order is shipping to an incorrect address, please email support@topspet.com as soon as you can.
*COVID_19 (CORONAVIRUS)
Delivery times are slowly returning to normal. However, despite best efforts some destinations are still subject to transit/delivery delays. This is why the following estimated delivery table cannot be guaranteed, it depends on your country’s current status. For your information, most of the postal services are still experiencing transit/delivery delays because of limited airline capacity, government restriction, important safety measures including physical distancing, employee absence (quarantine…), customs procedures and the huge extra volume of package every day… as a result of the pandemic. But they're still working hard to collect, process and deliver mail/parcels in unprecedented times.
PLEASE NOTE
- When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
- Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.
- You have to pay your own shipping fee for the returned product if it's not the problem of the quality.
THANK YOU FOR YOUR PATIENCE, UNDERSTANDING AND SUPPORT DURING THIS DIFFICULT TIME, IT IS TRULY APPRECIATED!
Need help?
Vous ne pouvez pas apprendre de nouveaux tours à un vieux chien ? Nous allons vous prouver le contraire.
Tout ce que votre petit poilu a à faire, c'est d'appuyer. Et comme par magie, l’eau sort. Notre fontaine d'eau automatique d'extérieur pour chien offre à votre chien une nouvelle façon amusante et exploratoire d'étancher sa soif en plein air. Plus besoin de mettre un vieux bol d'eau là-bas. Mettez votre chien au défi d'obtenir de l'eau en libre-service.
Entraînez-vous en toute simplicité
Apprenez à votre chien à marcher sur le motif de pattes imprimé de la fontaine à eau pour distribuer de l'eau. Chaque achat comprend des instructions de formation que vous pouvez suivre pour aider votre chien à utiliser la fontaine. Avec le temps, il appuiera naturellement sur la pédale de la fontaine pour boire une gorgée d'eau !
Contrôler le flux
Lorsque vous achetez notre fontaine à eau pour chien, elle est livrée avec un séparateur bidirectionnel pour votre valve d'eau, vous permettant d'utiliser votre tuyau d'arrosage normal et votre fontaine d'eau extérieure automatique pour chien en même temps. Une valve de réglage de la pression sur chaque fente vous permet de contrôler le débit et la pression pour entraîner votre chien à utiliser la fontaine.
Construit avec soin pour durer
Notre fontaine à eau est fabriquée en acier épais et une valve en cuivre pour éviter les fuites tandis que le tuyau est inviolable pour éviter les trous ou les perforations. La pédale à empreinte de patte est faite d'une plaque d'acier durable pour une surface de marche en béton (pas de plastique fragile bon marché), avec des patins de friction en caoutchouc pour réduire les dérapages et les mouvements indésirables. Le tuyau attaché mesure également 40,5 pouces de long pour une utilisation facile dans n'importe quelle cour arrière ou avant. À l'achat, vous obtenez une fontaine à eau pour chien de 9 x 9,4 pouces, un tuyau de 40,5 pouces de long et un séparateur bidirectionnel.
Aucune alimentation requise
Votre meilleur ami à quatre pattes fait tout le travail. Voici les instructions d'installation détaillées : prenez une fontaine d'eau extérieure automatique pour chien et un tuyau d'arrosage. Connectez la fontaine à eau au tuyau. Vissez le tuyau dans le répartiteur bidirectionnel (ou directement sur votre vanne d'eau) et laissez votre ami pelucheux profiter du processus de boisson ! Notre fontaine à eau extérieure automatique pour chien ne nécessite également aucune pile, aucun contrôleur ou quoi que ce soit de sophistiqué.
COMMON QUESTIONS
- If you have any quality issues with your order and want to return or exchange an item, just email us at support@topspet.com within 14 days after order fulfillment, and we’ll quickly respond with details to exchange the product or process a refund.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
- We offer standard worldwide free shipping , if you need advanced express,please contact us via support@topspet.com.
- For now, our essentials are available exclusively through our official website.