Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on email.


  • We will process the order within 1-3 business days after payment.
  • We will process the order within 1-3 business days after payment.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.


  • Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
  • We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay.
  • When you place an order, Topspet contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge in your bank or credit card account. We only charge your payment method when your items ship.
  • We're sorry that we odn't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
  • Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
  • Yes, we have. Please contact our customer service team for more detail.


  • We offer a 14-day money back guarantee from the date when the order is delivered. Please contact if you want to return the order.
  • For more information, please check here. View More →
  • Please contact our customer service team with the order number and prodcut picture. Our customer service team will solve it for you.


  • You can email us at or click <CONTACT US> to leave a message and we will get back to you as soon as possible.
  • We're available from 10:00 am - 05:00 pm every day.

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