Interactive Dog Toy Magic Ball
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ORDER CONFIRMATION
After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.
SHIPPING
Express delivery areas: Global
Shipping logistics providers:DHL,UPS,THT,FedEX,Wanb and EMS,YunExpress,Yanwen,CJ Package
We try our best to process all orders within 48 hours of receipt, but it can take longer during peak periods (holiday seasons, big sales, etc...).
You'll receive a notification email with a tracking number once your order has shipped out.
SHIPPING METHOD SHIPPING TIME SHIPPING COSTS Standard Shipping
Within 7- 20 business days
Free of charge Express Shipping Within 3-10 business days $9.99 USD Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
TAX
All items sale on topspet.com are included taxes and dues, if you meet any problem on purchasing, please freely reach us at support@topspet.com, we will be here for you any time.
TRACKING
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website after 24 hours.
Once they arrive in your country, your local postal services take over. This means you'll be able to track your parcel on your local postal services' website with the same tracking number. If the tracking shows that the parcel couldn't be delivered for any reason, please contact your local post office first, to have further details. Since they are handling your parcel, they would be able to give you information that we don't have.
If you have any trouble tracking your parcel, please email support@topspet.com. We’d be happy to help you out!
Please note that tracking is active during 60 days so we won't be able to do anything to help you if you contact us after this period.
DELIVERY
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately email support@topspet.com within 3 business days after receiving shipping.
If your order has been damaged during transit, please get in touch with us promptly, by sending us a picture.
If possible, please record any issue concerning the delivery (damaged/soaked package, torn/bended products...) to the carrier when you receive your order.
CHANGE MY SHIPPING ADDRESS
If your order is shipping to an incorrect address, please email support@topspet.com as soon as you can.
*COVID_19 (CORONAVIRUS)
Delivery times are slowly returning to normal. However, despite best efforts some destinations are still subject to transit/delivery delays. This is why the following estimated delivery table cannot be guaranteed, it depends on your country’s current status. For your information, most of the postal services are still experiencing transit/delivery delays because of limited airline capacity, government restriction, important safety measures including physical distancing, employee absence (quarantine…), customs procedures and the huge extra volume of package every day… as a result of the pandemic. But they're still working hard to collect, process and deliver mail/parcels in unprecedented times.
PLEASE NOTE
- When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
- Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.
- You have to pay your own shipping fee for the returned product if it's not the problem of the quality.
THANK YOU FOR YOUR PATIENCE, UNDERSTANDING AND SUPPORT DURING THIS DIFFICULT TIME, IT IS TRULY APPRECIATED!
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Multifunctional Outdoor Dog Toy: This is a multifunctional interactive toy for owners and pets. Integrate the fly bounce ball, interactive training ball, chew toy, war strip toy, outdoor sports, entertainment and other functions. It can be used for dogs to bring multi-play fun.
Bounce ball to fly: The toy can be squashed from a ball to become a fly ball, drop the toy, and the ball will fly into a sphere when it lands. This product is easy to throw away, tall and stable. The interaction between the owner and the dog can better vent the dog's energy and release the dog's mental pressure.
Interactive Training Ball - There are multiple strings of pure cotton on the side of the toy. Parents can throw the toy or scoop out the ball and let the dog catch it. You can interact and play with the dog outside to improve the relationship between the owner and the dog. The owner and the dog hold one end of the nylon braided rope, which can be used as a tug of war toy.
[Many dogs can play together]
Chasing each other toys can stimulate the dog's desire to win and lose, let the dog fall in love with this toy. Regular use of this toy can also improve the dog's intelligence and reduce their daily anxiety, can better vent the dog's energy, release the dog's mental stress.
[Easy to use & Easy to carry]
Toys can be directly for dogs to play, the product is made of healthy and environmentally friendly PP+ABS material, strong and resistant to bite, can be used for dogs to play outdoors for a long time, enhance the physical strength of dogs. After use, press it by hand and put it directly into the bag, saving space and making it more convenient to carry. Due to the toy's high sensitivity rebound device, it is recommended to use other ropes to fix the two cotton dog bite ropes opposite to each other when flattening the toy to prevent it from bouncing back into a ball.
[Rebound Ball]
Throw out the toy and the toy can bounce back into a sphere by itself during the flight. This product is easy to throw. farther and higher, and the flight is more stable.
[Interactive training ball]
The owner can throw the toy with his hands, or kick the ball out with his feet, and let the dog catch it back. It can also be used as a water interactive toy when the dog is swimming outdoors to enhance the relationship between the owner and the dog.
COMMON QUESTIONS
- If you have any quality issues with your order and want to return or exchange an item, just email us at support@topspet.com within 14 days after order fulfillment, and we’ll quickly respond with details to exchange the product or process a refund.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
- We offer standard worldwide free shipping , if you need advanced express,please contact us via support@topspet.com.
- For now, our essentials are available exclusively through our official website.