FREQUENTLY ASKED QUESTIONS

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on email.

SHIPPING

When my order will be shipped?

We will process the order within 1-3 business days after payment.

When my order will be shipped?

We will process the order within 1-3 business days after payment.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to ship my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Which shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

PAYMENTS

How to usa the discount code?

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.

What forms of payment do you accept?

We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay.

Why are there multiple charges on my card for a single order?

When you place an order, Topspet contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge in your bank or credit card account. We only charge your payment method when your items ship.

Can you accept cash on delivery?

We're sorry that we odn't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.

What information do i need to check out?

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

Do you have wholesale potion?

Yes, we have. Please contact our customer service team for more detail.

RETURN/REPLACEMENT

How can I return the order?

We offer a 14-day money back guarantee from the date when the order is delivered. Please contact support@topspet.com if you want to return the order.
For more information, please check here. View More →

How can I get a replacement if my you received is incorrect or damaged?

Please contact our customer service team with the order number and prodcut picture. Our customer service team will solve it for you.

SUPPORT

How do I contact customer service?

You can email us at support@topspet.com or click <CONTACT US> to leave a message and we will get back to you as soon as possible.

What are your customer service hours?

We're available from 10:00 am - 05:00 pm every day.

What's your Privacy Policy?

Your privacy is very important to us. Read ourPrivacy Policy for more details.